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Business Operations

Operations

Version
1.2.0
Publisher
Anthropic
Category
Business Operations
Maturity
Starting point

The plugin produces substantive output. However, the tasks are relatively simple, or work is a midpoint rather than a near-final draft. The level of specificity and expert-level input is lacking. The plugin needs customization and iteration before it is consistently useful.

Turn operational chaos into structured processes, plans, and reports your team can actually follow.

What it does

Helps operations teams document processes, review vendors, plan capacity, track compliance, manage changes, and report status — all from a single plugin. Works standalone with your descriptions and uploads, or connects to project trackers, knowledge bases, and IT service management tools for richer, automated output.

What you can ask

PromptWhat you get

You ask...

You get...

Review this vendor proposal and tell me if we should renew

Cost analysis with total cost of ownership, risk flags, negotiation leverage points, and a proceed/negotiate/pass recommendation

Document our employee offboarding process

Complete SOP with RACI matrix, step-by-step procedures, exception handling, and process metrics

How's our team's capacity looking for next quarter?

Utilization analysis per person, bottleneck identification, upcoming demand gaps, and hire-or-deprioritize scenarios

Inputs

Process descriptionsVerbal walkthrough or existing documentation (.docx, .md, .pdf) — optional
Vendor proposals or contractsPricing, terms, SLAs in any document format — optional, for vendor reviews
Team and workload dataHeadcount, roles, current assignments (.xlsx, verbal) — optional, for capacity planning
Project updates and KPIsStatus, metrics, risks — optional, for status reports

Output

Standard operating proceduresStep-by-step process documents with RACI matrices, flowcharts, exception handling, and metrics
Vendor evaluationsCost breakdowns with total cost of ownership, risk registers, strengths/concerns, and negotiation points
Capacity plansUtilization tables by person, demand forecasts, bottleneck flags, and hire-or-deprioritize scenarios
Change requestsImpact analysis, risk assessment, implementation timeline, communication plan, and rollback procedures
RunbooksRepeatable step-by-step procedures with troubleshooting guides, escalation paths, and verification checklists
Status reportsExecutive summaries with KPI dashboards, risk tables, decision requests, and next-period priorities

Tools & Integrations

Works entirely standalone — describe your situation and get a complete deliverable. Optionally connects to IT service management tools (ServiceNow, Zendesk), project trackers (Asana, Jira), knowledge bases (Notion, Confluence), chat platforms (Slack, Teams), calendars, email, and procurement systems to pull data automatically instead of manual input.

How it works

1

Structured frameworks for every deliverableEach skill applies a proven operational framework — assess-plan-execute-sustain for changes, total cost of ownership for vendors, likelihood-impact matrices for risks — so outputs follow industry best practice rather than ad hoc formatting.

2

Scenario-based capacity modelingResource plans include multiple what-if scenarios (do nothing, hire, deprioritize) with utilization targets calibrated by role type, so leaders can compare trade-offs side by side.

3

Edge case and exception captureProcess documentation explicitly prompts for and documents the unusual scenarios that informal knowledge transfer misses — the situations that cause the most confusion.

Skills

SkillDescriptionType
vendor-reviewEvaluate a vendor with cost analysis, risk assessment, and renewal recommendationInvocable
process-docDocument a business process with flowcharts, RACI matrices, and SOPsInvocable
change-requestCreate a change management request with impact analysis and rollback planInvocable
capacity-planPlan resource capacity with workload analysis and utilization forecastingInvocable
status-reportGenerate a status report with KPIs, risks, and action itemsInvocable
runbookCreate operational runbooks with step-by-step procedures and troubleshootingInvocable
process-optimizationAnalyze and improve business processes, identifying bottlenecks and wasteReference
risk-assessmentIdentify, assess, and mitigate operational risks with prioritized registersReference
compliance-trackingTrack compliance requirements, audit readiness, and regulatory deadlinesReference

Install

Cowork
1.Method 1 — Browse (Anthropic Plugin Catalog)
2.Open the Claude Desktop app and switch to the Cowork tab
3.Click Customize in the left sidebar, then Browse plugins
4.Search for "Operations" and click Install
5.Visit github.com/anthropics/knowledge-work-plugins
6.Download the operations plugin folder or .skill file
7.In Cowork, click Customize → Upload plugin and select the downloaded file